She listened to my ideas about the strong points of the home such as the sunny kitchen in the morning, afternoon sunlight in the bedroom and living-room, and the sunset from the patio in the evening. I wanted to do an estate sale. Carol Kirk made helpful suggestions, such as clearing smaller items off end-tables, dressers, desks, coffee table, and personal photographs, but leaving the furniture, paintings, bed spreads etc. to create a pleasant atmosphere for potential buyers. She kept me up-to-date about the progress of the sale. As I was new to the whole process of offers, counter-offers, escrow, etc., I had many questions and needed step-by-step help. She always explained things so I could understand what was happening in a way that was reassuring to me. If she was not immediately available, which was rare, she always returned my calls within a couple of hours at the most. Over the course of 8 years, I had dealt with many agents while leasing the property. When it was time to sell, I knew Carol Kirk would be the best person to be my agent. She helped make the process a pleasant experience.